Refund policy | lazygoat.store - sustainable premium bedlinen

Orders are typically shipped within 1–3 business days from the date they are placed.

Portugal: Orders are typically delivered within 1–3 business days.

Rest of Europe: Delivery usually takes 5–7 business days.

All delivery times are estimates and may vary due to external factors beyond our control.

Risk passes to the customer upon delivery.

Customers have up to 100 days from the date of delivery to return products.

Items must be returned in their original condition, unused, and with all original packaging.

Personalised or customised items cannot be returned, unless they are defective or damaged on arrival.

To initiate a return, contact us at hello@lazygoat.store with your order number and reason for return.

Refunds will be processed within 14 days of receiving the returned item.

Refunds are made using the original payment method, unless otherwise agreed.

Return shipping costs are supported by the store.

We are responsible for ensuring products are delivered in good condition.

Defective or damaged items must be reported immediately upon receipt.

This policy is governed by Portuguese law and EU consumer protection regulations.

Any disputes will be subject to the jurisdiction of Portuguese courts.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@lazygoat.store